My Amazon Seller Account Got Suspended, Now What?
You have every reason to be concerned when your Amazon seller account is suspended; after all, if you can’t sell, you can’t earn money. However, there are alternatives available to you, such as suspension appeals from Amazon consultant.
To assist you in regaining access to your Amazon suspended account, we’ve put up a guide that covers all you need to know about Amazon suspension.
How Can I Reclaim My Amazon Account?
For suspension-related issues, Payability works only with Amazon consultants like Sellercare LLC. Evelin Goldin, their COO, regularly helps merchants with Amazon account notations, suspensions, and business practice improvement.
There are some things to do (and avoid) to have your Amazon suspended account restored as soon as possible, and the following section is a summary of her advice and recommendations:
1. Maintain your composure
First and foremost, keep your cool.
Assuming you’re a law-abiding vendor and the suspension is unjustified, you should be confident in your ability to mount a solid appeal and get your account reopened soon.
Don’t be concerned if you are at fault. Going into the appeals process with a calm, collected demeanor will guarantee that you DO NOT mention anything in the appeal that may further enrage Amazon.
2. Don’t Make a Hasty Decision on Your First Appeal
According to an Amazon consultant, Your appeal should be well-considered. The process of getting an account reactivated may take days, weeks, or even months, and Seller Performance investigators only spend a few minutes on each appeal.
You should spend your time building a good case so that when you do file an appeal, you have a better chance of being approved. Not only that, but you’ll want to provide as much relevant information as possible so they don’t ask for further explanation, which will add to the process’s length. So, before you press the appeal button, take your time.
3. Don’t sign up for a new account
Instead of registering a new account, you should concentrate on drafting the most significant possible appeal. In truth, Amazon will not be fooled by creating a new account. If anything, it’ll postpone your reinstatement even more since they’ll discover what you’re up to. You can also contact an Amazon consultant.
4. Definitely identify improvements
When you get your notice of suspension, please read it thoroughly to determine why you were suspended in the first place. You’ll be able to see where you need to improve your company from there, allowing you to be reinstated sooner – and avoid suspension in the future (more on that below).
5. Do not send additional applications after the first applications have been submitted
Don’t be shocked if you don’t hear from Seller Performance straight away after filing your appeal. This isn’t to say they haven’t received it; they are just swamped with requests daily and don’t always provide confirmation. You may check-in if you haven’t heard from them after a week or two, but anything more than that would delay things further. Allow them to consider your appeal and respond when they’re through.
Conclusion
Suspensions on Amazon are standard. As a suspended seller, your priority should be to draft the strongest appeal possible, one that contains everything Seller Performance agents need to restore your selling rights confidently.
Also, do frequent assessments of your company, update your design with Amazon Storefront Design services, upscaling your profile and financial flow to verify that you’re ready for expansion rather than suspension.
